How to Use Your Credit Balance for Campaigns

What is Credit Balance?

Think of Credit Balance as your personal digital wallet within ad:personam. Powered by our secure Stripe integration, it lets you pre-fund your campaigns for instant launches and automatic budget adjustments—no more waiting for invoice payments!

💡 Note: Credit Balance is available exclusively to users with an active ad:personam subscription.

💰 Adding Funds to Your Credit Balance

Step 1: Navigate to Top-Up

Go to "Credit Balance" in your Profile section to add funds to your balance.

Step 2: Choose Your Amount

• Select the amount you want to add
• Pick your preferred currency
• Customize based on your upcoming campaign needs

Step 3: Pay Your Invoice

You'll receive an invoice for your top-up amount. Important: Your Credit Balance only updates after payment is successfully processed—this ensures your funds are secure and ready to use.

Smart Balance Adjustments

Already have funds in your Credit Balance? No problem! Your new top-up invoice automatically adjusts to show only the difference needed to reach your target balance.

Example:

• Current balance: $200
• Desired top-up: $1,000
• Invoice amount: $800 (the difference)
• New balance after payment: $1,000

⚠️ Important: New Credit Balance funds only apply to future invoices. Outstanding invoices won't be automatically cleared by new top-ups.

🚀 Instant Campaign Launches

Skip the Wait

Pre-fund your Credit Balance and watch your campaigns activate immediately once configured—no more waiting for invoice payments!

Automatic Deductions

When you launch a campaign:

• Required budget is automatically deducted from your Credit Balance
• If you don't have enough funds, you'll get an invoice for the difference
• Campaign activates as soon as sufficient funds are available

Perfect for Agencies

Ideal for managing multiple client campaigns without payment delays between each launch.

🔄 Automatic Budget Credits

Campaign Underdelivery Credits

When campaigns don't spend their full budget:

• Automatic credit for the difference (if greater than $1)
• Timing: 48 hours after campaign ends
• Use: Available immediately for future campaigns

Budget Reduction Credits

Reduce your campaign budget mid-flight? The difference is instantly credited back to your balance for maximum flexibility.

Paused Campaign Credits

Paused a campaign that didn't resume by its end date?

• Unused budget automatically calculated
• Credited to your balance within 48 hours
• Available for your next advertising efforts

💡 Managing Your Credit Balance

Real-Time Balance Tracking

Monitor your Credit Balance in real-time through your dashboard:

• Current available funds
• Recent transactions and deductions
• Pending top-up payments

Handling Mistakes

Accidentally launched a campaign with Credit Balance? You have options:

Option 1: Contact Support Reach out to our support team for personalized assistance with adjustments.

Option 2: Self-Service Fix

• Reduce your campaign budget to the minimum amount
• Surplus funds automatically return to your Credit Balance
• Use those funds for future campaigns

📋 Key Things to Remember

Payment Processing

• Credit Balance shows zero until top-up payment is fully processed
• This ensures accuracy and prevents confusion about available funds
• Once processed, funds are immediately available for campaigns

Subscription Requirement

• Credit Balance feature requires an active subscription
• Available for both Starter and PRO plan subscribers
• Part of our commitment to streamlined campaign management

Smart Fund Management

• Credits automatically apply to future campaigns
• No manual intervention needed for most adjustments
• Full transparency with all transactions visible in your dashboard

🎯 Best Practices

For New Advertisers:

• Start with a modest top-up to test the system
• Monitor spending patterns before larger deposits

For Agencies:

• Pre-fund based on monthly client campaign volumes
• Use budget reduction credits to optimize spend across campaigns

For High-Volume Advertisers:

• Maintain a buffer for spontaneous campaign opportunities
• Leverage instant activation for time-sensitive campaigns

🤔 Common Questions

Q: Can I get a refund from my Credit Balance? A: Contact our support team to discuss refund options for unused Credit Balance funds.

Q: Do Credit Balance funds expire? A: No, your Credit Balance funds remain available as long as you maintain an active account.

Q: Can I use Credit Balance for subscription payments? A: Yes, Credit Balance are designed for campaign budgets and Subscription payments.

Q: What happens to my Credit Balance if I cancel my subscription? A: Contact support before canceling to discuss your available Credit Balance options.

Ready to streamline your campaign management? Top up your Credit Balance today and experience the convenience of instant campaign launches!